24 Hour Fitness has a full time Remedy admin/developer position in the San Diego, CA area (Carlsbad). If you are interested please contact Melody Joy directly at [EMAIL PROTECTED] TITLE: Remedy Administrator GENERAL SUMMARY: The goal of this position is to enhance and develop Remedy Help Desk, Change Management and Asset Management forms and modules, support Remedy users and recommend strategies for operational improvements. This position is also required to track and gather information and present it to senior management in an acceptable report format.
ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Remedy Application Development and Administration Designs, develops, modifies, debugs and evaluates Remedy forms and modules for functional areas. Analyzes existing forms, devises logic procedures, prepares flowcharting, and tests/debugs programs. Develops conversion and system implementation plans. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards. Leads all Remedy related projects. Identifies and configures licenses for end users. Trains users on use of system. 2. Problem Tracking and Reporting Recommends strategies and enhancements to increase employee productivity. Provides daily, weekly and monthly metrics reporting. Provides on demand analysis and reporting. 3. Miscellaneous Application Development and Administration Support systems and applications as required. ORGANIZATION RELATIONSHIPS: This is a support role that requires communication with the following people for the following reasons: Upper management Reporting Peers System support, training, team building Subordinates (direct and indirect reports) None Other groups and/or departments - Gathering or passing information, coordinating efforts, training Vendors Directing, assisting, coordinating and providing feedback REQUIRED QUALIFICATIONS: 1. Knowledge, skills & abilities: Required: In depth knowledge of Remedy ARS (6.x -7.x) platform Required: Knowledge of Installation and Configuration of Remedy ARS Application Server Required: Experience creating and disseminating Crystal reports Required: experience using a call tracking system Required: strong communication and interpersonal skills Required: experience conducting effective training 2. Minimum certifications/educational level: Required: Bachelors degree or equivalent work experience Required: Remedy Administration, Remedy Advanced Topics and Remedy Asset Management Training 3. Minimum experience: Required: 3 years experience with Remedy ARS Development and Administration Required: 5 years experience general Development and Administration Required: 1 year experience in Help Desk environment or equivalent Required: experience managing projects 4. Physical Requirements: This position requires repetitive use of the hands to finger, handle or feel; reaching with hands and arms; standing, and sitting for extended periods of time. Employee is prohibited from lifting in excess of 50 pounds without additional employee assistance, or without the use of specialty equipment designed to lift heavy weight. Specific vision abilities required by this position include close vision, color vision and the ability to adjust focus. Travel is rare and is mainly limited to traveling to local training facilities by car. On very rare occasions this person may need to fly to another state for business reasons. This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
