Hi All,
I have a problem
with an Archiving operation that I was doing for one of our
clients:
Environment
Details:
ARS
6.3
Helpdesk
6.0
OS Windows Server
2003
MS SQL Server
2000
I am posed with a
situation where I need to archive around 150k records on the Helpdesk form
to another newly created Archive Form.
I have been trying
to use the OTB Archiving functionality that has been provided in ARS 6.3.
However, when I save the form after I compose the archival properties, I get the
following error:
Could not create the Archive Form specified. Archive for this form has
been disabled. Please check the error log
for errors.(Error 8992)
The arerror
log shows the following entries:
Wed Oct 04 04:46:01
2006 390603 : : Enter the closure code. (ARERR 41227)
Wed Oct 04 04:46:01 2006 390603 : Required field (without a default) not specified : SHR:ConsolidatedList : Requester Name+ (ARERR 307)
Wed Oct 04 04:46:12 2006 390600 : Cannot specify change access for a view-only group (ARERR 177)
Wed Oct 04 04:46:12 2006 CreateArchiveOnSet():Could not create archive form, disabling archive
Wed Oct 04 04:46:12 2006 390600 : Cannot specify change access for a view-only group : 484 (ARERR 177)
Wed Oct 04 04:46:01 2006 390603 : Required field (without a default) not specified : SHR:ConsolidatedList : Requester Name+ (ARERR 307)
Wed Oct 04 04:46:12 2006 390600 : Cannot specify change access for a view-only group (ARERR 177)
Wed Oct 04 04:46:12 2006 CreateArchiveOnSet():Could not create archive form, disabling archive
Wed Oct 04 04:46:12 2006 390600 : Cannot specify change access for a view-only group : 484 (ARERR 177)
SQL Log shows the
following entry
<SQL >
<TID: 0000002848> <RPC ID: 0000024557> <Queue:
Fast > <Client-RPC: 390620 >
<USER: Remedy Application Service > /* Wed Oct 04 2006
04:51:02.4490 */INSERT INTO T50
(C18026,C18093,C18023,C18020,C18021,C18019,C18024,C18025,C179,C2,C7,C8,C3,C5,C6,C1)
VALUES ('javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to
MAPI','AG000BCD0E9878RSvdQggZXSAw8wQA',NULL,'Mail
Box',0,0,'com.remedy.mail.mapi.MAPINative','getStore','ID000BCD0E9878BoQjRQK#r3AAfgIA','Remedy
Application Service',0,'Error Information',1159955462,'Remedy Application
Service',1159955462,'000000000794785')
Can any of you
please help with some suggestions which could help me
proceed.
This error is Only
when I try to create an Archive for the Helpdesk form.
Thanks in
advance
Regards
Rajeev
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