John -
Thanks for the tips. I'll be investigating third party solutions as requirements are defined. I'm sure your product will be on the short list.
-tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
| John Baker <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/04/2006 03:30 AM
|
|
Tony,
We have performed a number of bi-directional XML integrations between Remedy
and a third party. Sadly it's not quite as simple as using a couple
webservices because there are so many other issues one must worry about (not
helped by the fact Remedy's webservices aren't very well thought out).
For example, authentication of a third party (a third party providing a
cookie), store and forward (third party "disappearing"), using a number of
third party webservices (load balancing), etc.
And then we need to think about inbound data: The third party may wish to use
JMS, pass attachments (through a number of mechanisms), supply data that
requires translation, pass strings when a field requires an enumerated value,
etc.
Even the most basic concept of a third party not knowing (and not caring)
whether an entry exists in Remedy needs to be thought out (given a third
party will never reliably know whether to instruct a create or modify).
I'd suggest you check out our XML Gateway:
www.javasystemsolutions.com/products/xmlgateway.
In short, you could do a poor job using a couple webservices, but no serious
corporate is going to sign that off.
John
--
John Baker, J System Solutions Ltd.
http://www.javasystemsolutions.com
(m) +44 77 3639 3822
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125_______________________This posting was submitted with HTML in it___
