Re: C API --> Create Ticket using Email: Category, Type, Item not working

Wed, 04 Oct 2006 08:20:58 -0700

** ** At the risk of being really simplistic, have you ensured that you aren't working with display-only fields that don't have any DB table behind them?  I didn't hear if this was stock out-of-the-box you were working on or possibly had some customization involved where this might be the case?  I have seen cases where someone has added field(s) to a form and can't figure out why the added fields come up blank when they pull the ticket up after saving :)

Ray Gellenbeck
Former RAC
Current Hooligan

On 10/4/06, L. J. Head <[EMAIL PROTECTED]> wrote:
**
Have you checked an AL log to see if they are being blanked on display for some reason?  Have you checked in the DB to see if the values are stored properly?
 

L. J. Head
Software Engineer
Remedy Approved Consultant

 

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mikhail Serate
Sent: Wednesday, October 04, 2006 8:23 AM

To: [email protected]
Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working

**
Hello Craig,
Thanks for your reply. That made me think, because the values for "Item" relies on what is being selected in "Type", which also relies on what's being selected in "Category". But yet, these are valid values for all fields. If I choose "To be categorized" in "Category", then I can choose "To be categorized" in "Type" and so then also "To be categorized" for "Item". But when I view the ticket in User Tool, the values for Category, Type, and Item are still blank.
 
 
Mikhail Serate
Remedy Development Team
Information Technologies
University of Calgary
(403) 210-9308
 

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carter, Craig J Civ ARPC/DPD
Sent: Wednesday, October 04, 2006 6:06 AM
To: [email protected]
Subject: Re: C API --> Create Ticket using Email: Category, Type, Item not working

**

You didn't mention the application but are these valid values for those fields?  In CSS, the value is generally "Uncategorized" for the default value.

 

CRAIG J. CARTER

From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mikhail Serate
Sent: Tuesday, October 03, 2006 5:05 PM
To: [email protected]
Subject: C API --> Create Ticket using Email: Category, Type, Item not working

 

Hello List,
I can successfully create a ticket using our Email API in C. But for some reason, when we view the ticket in Remedy User tool, the Category, Type, and Item fields are left blank. These fields are required fields, so it is interesting why these are blank when viewed in Remedy User tool. In the API, we assigned these fields as:

Category (200000003) : "To be categorized"
Type (200000004) : "To be categorized"
Item (200000005) : "To be categorized"

Has anyone come across this kind of problem before? Anyone have any ideas what's going on?
Thank you,

Mikhail Serate
Remedy Development Team
Information Technologies
University of Calgary
(403) 210-9308
[EMAIL PROTECTED]

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--
Ray Gellenbeck
[EMAIL PROTECTED]

"Momma always says there's an awful lot you could tell about a person by their shoes. Where they're going. Where they've been. I've worn lots of shoes." -- Forrest Gump __20060125_______________________This posting was submitted with HTML in it___

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