Similar to the questions Chris asked about the Product Categorizations, we're wondering about BMC's sample Operation Categories.
The Operation Categorizations samples that we used in the ITSM 7 Implementation Workshop training and the samples in ITSM 7 are different than what I am used to seeing. These are some samples Sample Schema from Class and Flight Deck. Category 1 Category 2 Category 3 Failure Network Access Failure Desktop Hard drive Change Application Password Install Desktop Memory Schema that we usually recommend. Category 1 Category 2 Category 3 Network Access Failure Desktop Hard drive Failure Application Password Change Desktop Memory Install What schema do you recommend? Thanks, Barb Siebert _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
