BMC is comming out with a patch that will be available soon.
Cheers,
T
On 9/2/06, Ken Mogensen <[EMAIL PROTECTED]> wrote:
Hello Everyone.
I'm wanting to get opinions on the following problem. I know there are a LOT
of customers that will run into this problem.
Problem:
For those having Help Desk 6 or earlier and using the Change Tasking module,
you will loose the Change Tasking functionality (the light version not the
full-blown Change Management) in ITSM 7 with Incident/Problem Management.
The functionality is gone.
After talking with the BMC ITSM product manager at UserWorld, I was told the
choices would be to buy ITSM 7 Change, purchase a different vendors product
or migrate the old module into the new ITSM 7.
At the moment I will never be able to migrate to ITSM 7 with the change task
module missing.
If I have to tell my company we must buy ITSM 7 CM, then they will ask what
products are out there that can replace BMC Remedy. There are a handfull of
directors that would love to replace Remedy and get a different vendor for
their own benefits.
Ken Mogensen
847-840-1061
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
__20060125_______________________This posting was submitted with HTML in it___
