In exchange you can must configure
relaying by IP Address / server name. That bit us in the butts during our
exchange upgrade. Note that this is not ‘remedy’ related, but mail
service configuration.
Thanks-n-advance;
HDT Platform
Incident / Problem Manager & Architect
Robert Molenda
IT OS PA
Tel: +1 408 501 6310
Fax: +1 408 501 2410
Mobile: +1 408 472 8097
[EMAIL PROTECTED]
Quality
begins with your actions.
From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Tuesday, October 03, 2006
11:17 AM
To: [email protected]
Subject: Re: External Email
notifications not working . . .
LJ:
It is possible to turn on relaying
for only one user, authenticated users and Everyone (not recommended you just
turned your Exchange system into a spambot.)
I think that they changed the
server or the older system used a different method and this 'broke' external
mail.
In any case the Exchange folks at
Jamie's office fixed it.
James McKenzie
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
L. J. Head
Sent: Tuesday, October 03, 2006
8:33 AM
To: [email protected]
Subject: Re: External Email
notifications not working . . .
**
Agreed but I have only had this
relay issue when doing un-authenticated sending through an Exchange SMTP.
Most corporate Exchange servers will allow authenticated users to send outside
of the domain...thus my question on authentication....but it appears that Jamie
got it fixed...so the point is purely academic at this point
L. J. Head
Software Engineer
Remedy Approved Consultant
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3
Sent: Tuesday, October 03, 2006 9:10 AM
To: [email protected]
Subject: Re: External Email
notifications not working . . .
**
LJ:
Something to think about.
SMTP, out of the box and for security reasons, will not relay for anyone not in
the 'domain'. Thus, Jamie's outbound messages for anyone outside of the
'domain' will be rejected. This takes a skilled sendmail person to reset
the program to allow her user to send to other 'domains'.
I think Jamie now knows what needs to be done in order
to fix this problem.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
L. J. Head
Sent: Tuesday, October 03, 2006
8:06 AM
To: [email protected]
Subject: Re: External Email
notifications not working . . .
**
Are you using authenticated
SMTP? The error is relating to it's inability to 'RELAY' the
message...typically I have found that to mean that the SMTP is being used not
as a sending server...but instead as a relay server (passing from here to
there).
is [EMAIL PROTECTED] the From address?
Verify that the user account that you are sending as (the authenticated user)
has permissions to send on behalf of that user account
L. J. Head
Software Engineer
Remedy Approved Consultant
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of
Blodgett, Jamie
Sent: Tuesday, October 03, 2006
8:56 AM
To: [email protected]
Subject: External Email
notifications not working . . .
Importance: High
**
Ok, I've tried Remedy and their
support didn't help.
ARS 6.3 patch 18
HPUX 11.11
Oracle 10.2.1 (w/ 9.2 libraries)
Mailbox Configuration:
SMTP
SSL = No
We've confirmed correct Server,
Port & Username
The criticality of this is
high. We send out all our notifications to pagers via email. These
are failing. All was working fine on version 5.0. We just completed
our upgrade this weekend to 6.3. Unfortunately, we never thought to test
external emails. We tested the internal and of course these were fine.
We receive the following errors
when we try to send email to external addresses:
Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for
[EMAIL PROTECTED]
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
class javax.mail.SendFailedException: 550 5.7.1 Unable to relay for
[EMAIL PROTECTED]
at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:848)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:323)
at com.remedy.arsys.emaildaemon.SenderModule.sendMessage(SenderModule.java:74)
at
com.remedy.arsys.emaildaemon.CreatorModule.createMessage(CreatorModule.java:1489)
at com.remedy.arsys.emaildaemon.CreatorModule.doWork(CreatorModule.java:360)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Thread.java:595)
Any ideas?!?! We've confirmed our settings with
our exchange support, and confirmed our port is correct. We just can't
get out . . .
Thanks!
Jamie Blodgett
Rinker Materials
__20060125_______________________This posting was submitted with HTML in it___
__20060125_______________________This posting was submitted with HTML in it___
