Hey, Y'all: (I was just submitting an enhancement request...and remembered the notification about the new support site)
Don't forget that this weekend BMC is converting to a new support site. The support site will be down from Friday to Sunday at 7PM Central time. Hmm...Central time, could it be hosted from Houston? Just a lame guess. Anyway, there are tutorials on how to use the new support site. They've finally upgraded from the 5.x mid-tier to I believe Mid-Tier 6.x or greater. Also, there going to be using the BMC Remedy Customer Support and BMC Remedy Knowledge Management products on the new site. They are drinking their own Kool-Aide. I've actually ran through one of the tutorials last week. It is a little different than before, yet easy enough for most to figure out. Michelle ESM Mission: "To provide the most accurate, timely, and actionable information to our customers so that they can effectively support the Mary Kay IST environment". _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
