Addis, It is possible that the "report" is being generated by some API program and sent via email too. So the ARS server may not actually have any workflow that is generating the report data or the email.
I would start with the "AR System Email Messages" form. If you can find the email being sent to the user in there, then there is workflow to find. If you can not find the email in there, then there is an API program to be found. Please also note that if your Mailbox config is not set to "keep sent email" then you still might not see the email in the Messages form too. So if your configured that way then you need to turn to the "watch the logs" approach that others have mentioned. (But I would still watch for transactions in that form.) You also might turn up logs on the Email Engine too. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/10/06, Addis Solomon <[EMAIL PROTECTED]> wrote:
** Hi List, server ARS 5.1.2 SQL and Windows A user receives a daily report coming from remedy notification and he doesn't want to receive the email any longer. I checked every single notification (filter and escalation) coming out from the form where the report is generated. I don't see his name or the notification anywhere. The email says From [EMAIL PROTECTED] Is there anywhere else I should check besides the filters and escalations associated to that form? Any suggestion will be appreciated. Thanks,
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