Does Remedy know all of the aliases (in your ar.conf file on the
server)?

Primary server name shoul be listed in the ar.conf (ar.cfg on Windows)
file: 
  Server-Name: myarserver01

Aliases should be listed in the ar.conf (ar.cfg on Windows) file as
well: 
  IP-Name: myarserver01.domain.com 
  IP-Name: myalias01 
  IP-Name: myalias01.domain.com 

Fred


-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin
Sent: Wednesday, October 11, 2006 10:18 AM
To: [email protected]
Subject: Re: Crystal Reports

Our server has a few aliases.  Sometimes when the user uses one alias to
log in and another as the "Report Server"
(Tools/Options/Advanced) the reports don't print.  Other times it
doesn't seem to matter.  It is confusing.

Dwayne Martin
James Madison University.

---- Original message ----
>Date: Wed, 11 Oct 2006 09:29:54 -0500
>From: "Sanford, Claire" <[EMAIL PROTECTED]>
>Subject: Re: Crystal Reports
>To: [email protected]
>
>   **
>   We have run into this before with people that load
>   some new software on their PC and it overwrites a
>   .dll or something that Remedy looks for when running
>   CRs.  Try reloading the user tool on that PC and see
>   if that works.
>    
>   Claire
>
>     ------------------------------------------------
>
>   From: Action Request System discussion list(ARSList)
>   [mailto:[EMAIL PROTECTED] On Behalf Of Brad Welch
>   Sent: Wednesday, October 11, 2006 8:44 AM
>   To: [email protected]
>   Subject: Crystal Reports
>   **
>
>   For some reason just all of a sudden I am having
>   problems running reports from one client machine...
>   they are running into an ARERR 1658 problem with
>   there report.  This machine has run the reports
>   before and now just stopped... I have run into this
>   issue before and there was a way through the command
>   prompt to fix it but for the life of me I cannot
>   remember how to do it.  If anyone has any
>   suggestions as to what I could do to run this report
>   I would greatly appreciate it.  As a sidenote, I
>   have uninstalled remedy and reinstalled and I can
>   run the reports from other computers.
>
>   Thanks in advance
>   Brad
>
>   Remedy 5.1.2 patch 1316
>   Crystal Reports 9
>   SQL 2000
>   Win 2003 Server

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