>
.....Sorry to be unsympathetic here, but is there a legitimate business reason to perform that key combo as
>
part of processing a ticket.....
Rick,
These keyboard combos are VERY useful for users with
limited or no vision, that rely completely on keyboard to do their
navigation.
SHFT-CTRL-END combo takes you to the last field in any
given form.
SHFT-CTRL-HOME combo takes you to the first field in any
given form.
Try tabbing from the middle of the HPD:Helpdesk form to the
first or last field....not pretty.
In a numeric spinner, the SHFT-CTRL-HOME combo also crashes
the UT.
This should be addressed in the 7.0 Patch 2, User Tool
release.
Tim
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben HCS Nederland
Sent: Thursday, October 12, 2006 9:40 AM
To: [email protected]
Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool
Hi,
I agree that this isn't a big issue and the need for using this key sequence in a integer spinner field is unknown for me.
However, to get a stable "monkey-proof" system this issue should be investigated.
Thanks for your help!
Ben
> Date: Thu, 12 Oct 2006 08:28:37 -0400
> From: [EMAIL PROTECTED]
> Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes usertool
> To: [email protected]
>
> Yup - I had to try it myself and it crashed our User Tool. ARS 6.0.1,
> patch 1497 (UT is patch 1454). We're running on Oracle 9i/Solaris 5.9.
>
> Rick,
>
> I agree. 'Can't imagine why somebody would need to use this key
> sequence, but I'd rather be aware of the issue before my users see it.
> Some yahoo somewhere will stumble onto it and complain. (On the other
> hand, we've been running this release since 03/05 and this issue has gone
> unnoticed so far).
>
> Mike White
> Office: 813-978-2192
> E-mail: [EMAIL PROTECTED]
>
>
>
> "Rick cook"
> <[EMAIL PROTECTED] To: [email protected]
> .COM> cc:
> Sent by: "Action Subject: Re: Key combination CTRL-SHIFT-END in numeric spinner field crashes
> Request System usertool
> discussion
> list(ARSList)"
> <[EMAIL PROTECTED]
> ORG>
>
>
> 10/12/2006 09:07
> Please respond to
> arslist
>
>
>
>
>
>
> "Doctor, Doctor! It hurts when I do this!"
>
> "Well, then don't do that."
>
> Sorry to be unsympathetic here, but is there a legitimate business reason
> to
> perform that key combo as part of processing a ticket? If not, what's the
> point of testing for it? Please enlighten us.
>
> Rick
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Ben Hankel
> Sent: Thursday, October 12, 2006 1:17 AM
> To: [email protected]
> Subject: Key combination CTRL-SHIFT-END in numeric spinner field crashes
> usertool
>
> Hello,
>
> Using ARS 6.0.1 en 6.3 usertool (patch 18) on a windows 2000 prof client.
> Maybe we have a small bug here:
> The usertool crashes (dr.watson) when you select a numeric spinner field
> (put the cursor in it)and press the CTRL-SHIFT-END key combination.
> I tried this in several usertool versions with the same result.
>
> Can anybody reproduce this or give me the solution for this issue?
>
> Kind Regards,
>
> Ben
>
> ____________________________________________________________________________
>
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