Hey, Kim
I am really interested in this approach to reporting. You had
mentioned earlier that you could provide the AL screenshots. That would
be greatly appreciated.
Saji
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Olds, Kimberly M
Sent: Tuesday, October 10, 2006 1:07 PM
To: [email protected]
Subject: Re: Print Case
Easiest way is to use Crystal and do a sub-report on an individual case
report. That gets you around having to do a join form. On the
sub-report - you can create a link (Help Desk ticket #)- so it will only
show the tasks associated with that ticket.
Kim Olds
Sr. User Support Specialist - Help Desk
Anne Arundel County Public Schools
Phone 410-222-5254
Fax 410-222-5611
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Tuesday, October 10, 2006 1:48 PM
To: [email protected]
Subject: Re: Print Case
my case is similar, but
ARS System 6.3
Help Desk 6.0
I need to add some other fields in this case,
I need to add all the ID task related with that case I mean
Case ID: 00000134
Requester's Name: Charlie
Case type: Incident
.....
....
....
Work log
and at the and add
Task related to this case:
Task 00000041
Task 00000042
Task 00000043
How can I do it?
with a join form?
I need to pass any AL parameter ?
Regards
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