Quick shot in the dark....... Does this happen with a single user regardless of what summary they pick OR to all users when selecting certain summaries?
The Requester form uses the Summary field menu as defined in the SHR:Templates form. Are all the required fields related to the pre-defined summary filled out on each record? For instance, when you go to SHR:Template, there are 7 required fields there: Status Module Category Type Item Summary Details If you used an import to populate the data, and had your preferences set to ignore required fields, then it's possible that some of your summary records have NULL required fields. HTH, Tim Powell -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ricki Haines Sent: Thursday, October 12, 2006 2:27 PM To: [email protected] Subject: Remedy Requester error, but only for some Hello List, ARS 6.0.1 patch 1490 Admin and User 6.03 patch 17 Win2003, SQL 2000 Our end users are beginning to enter tickets using Remedy Requester. Problem is, some can and some can't. I've logged into the User Tool on my PC using different users logins. All have read licenses (submitter mode locked on the server). When I submit a ticket under one user's login it works fine. When I submit a ticket under another user's login I get an error message saying that some fields cannot be set to NULL - ARERR 326. Both types of users have the same permissions. The fields generating the error have public permissions and allow any user to submit. I did an AL logging for both types of users and the pass or fail qualifications are different for each. Remedy Support said to change RR:RNR-SetLoginInformation If Action 1 from Requester Name = $Requester Name$ to Requester Name = $USER$. That makes no sense and goes against KB entry 10087. I can't figure this one out. Thanks for your help, Ricki Haines ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
