All,
I am using ITSM 6.0 Helpdesk. We have created a lot of groups in the system
that are very similar. The Remedy Support Panel is now displaying groups
that individuals are not a member of due to the LIKE statements. (This
happens when I select the Console View: Group)
My question is, is their a way to change the qualification so that we don't
have to change all of the group names?
The qualification is:
((( 'zTmpKeyword' = "MAINHELPDESK" ) AND ( 'Status Integer' < 4)) OR ((
'zTmpKeyword' = "MAINCHANGE" ) AND ( 'Status Integer' < 6)) OR ((
'zTmpKeyword' = "MAINTASK" ) AND ( 'Status Integer' < 4))) AND ((
$zTmpShowAssignedReq$ = 'zTmpKeyword') OR ( $zTmpShowAssignedReq$ = "All"
)) AND ((( $ConsoleViewBy$ = "Myself") AND ( 'Assigned To' = $USER$)) OR ((
$ConsoleViewBy$ = "Group") AND ( 'Assigned To Group+' != $NULL$ ) AND
($GROUPS$ LIKE (( "%" + 'Assigned To Group+') + "%" ))) OR ((
$ConsoleViewBy$ = "Group Unassigned") AND ( 'Assigned To' = $NULL$ )) OR ((
$ConsoleViewBy$ = "Date") AND ( 'Requested Completion Date' <= $zTmpDate1$))
OR ( $ConsoleViewBy$ = "Any"))
Thanks in advance and thank you all for your support in the past.
Regards,
Jackson
Oracle 9
Solaris
ARS 6.3
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