Re: Remedy Support Website

Tue, 17 Oct 2006 05:51:35 -0700

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Claire,
 
I got the same response until I realized that the link I was clicking was for BMC Heritage products not the ARSystem product.
They should make the link text different fro each site. I am used one link on a page that takes me to the ARS Issues or ARS Knowledge Base.
 
BMC, don't make look too hard for things. I scan a web page that has changed for the familiar text that I am used to and 'click' it.
 
 
thanks,
 

John J. Reiser
Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by me

 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Monday, October 16, 2006 5:46 PM
To: [email protected]
Subject: Re: Remedy Support Website

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It let me sign on... I hate having to type out the entire email address....
 
But when I tried to look at existing tickets I got this
 

You have reached this page due to not having an ID in the Customer Support System.

Please contact Customer Support for a Valid ID to Access the web.

Thank you for your cooperation.


From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lucero, Michelle - IST contractor
Sent: Monday, October 16, 2006 4:31 PM
To: [email protected]
Subject: Re: Remedy Support Website

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Agreed.
 
But, Rick. 
 
I did update my data a year ago.  I also asked them a year ago to remove the support contract ID that is now showing up as my primary ID.  Whenever I logged into the website, prior to Friday, it always displayed my current account as my primary.  The old-expired one hasn't been visible to me for over a year.  So why is it now showing up as the primary?
 
I even went through the tutorial last week and already knew about the upcoming changes to our login id and the site.
 
On the flip side, Chris might be reporting a new problem.  At least I was able to hit the site earlier today.  Now, I can't get in at all.  I received the 3 links he mentioned.
Hold on.... checked again, by going through http://support.remedy.com which of course redirected me to the new site.  I CAN get in that way.  Weird, huh?
 
I simply believe there are going to be problems for at least the next 24 hours.  
 
On a positive note, I'm glad they're finally making an attempt to change this antiquated site. 
 
Thanks,
Michelle
 

From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, October 16, 2006 4:07 PM
To: [email protected]
Subject: Re: Remedy Support Website

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Lots of us are.  Wrong information about our accounts seems to be the norm.  Why they would have made no known effort to engage the users to update their data prior to this is beyond me.
 
Rick
 
On 10/16/06, Gillman, Chris <[EMAIL PROTECTED]> wrote:
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Listers,

 

So is anyone else experiencing really bad problems with the support website. Particularly, logging in? I've tried everything… using the email address associated to my old loginid, re-registering, calling support to which I received a "let me put in a ticket" answer. Nothing works. I get the "ERROR: The User Name/Password combination you entered is not valid. Please try again. If you have forgotten your password, select the Forgot my Password link."

 

Even tried the "Forgot my Password" link, and it doesn't give me anything. Like I said, I even tried re-registering, and I can't even get INTO the website. I'm also getting these IMAGEMAP errors every so often now when I go to the website. Any ideas?

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