Re: Mid Tier - Long Applet Load Time

[Rick Cook]

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I agree that her network is a concern, but the pre-caching should at least isolate that as the source of any remaining lag time.

 

Perhaps if they added a second web server closer to the clients, and pre-cached to that, it would take care of the problem either way.

 

Rick
 

On 10/17/06, McKenzie, James J C-E LCMC HQISEC/L3 <[EMAIL PROTECTED]> wrote:

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Rick:
 
I think the problem is due to the method used to move information from the ARS server to the MT server for forms and workflow.  This is not so obvious when the two are located on the same network segment but can become very visible when the ARS server and MT server are separated by a great distance.  This slows down form loading to a crawl.  Of course there is a script or program that can force the MT server to 'pre-cache' once the cache is flushed.  This may or may not solve Jamie's problem...

 
James McKenzie
L-3 GSI
 

________________________________

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, October 17, 2006 7:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid Tier - Long Applet Load Time

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Jamie, the issue is different between the two versions in part because the Mid-Tier architecture is completely different between v5 and v6.3 - with the more modern versions being MUCH better.  One thing I have seen that is helpful from a user experience perspective with both 6.3 and 7.0 MT is to have someone (i.e. you) open each of the forms, via the MT, that the user will likely access.  This pre-caches the copies of the forms to the MT server, which speeds up the initial load time to the user.

 
Rick
 
On 10/17/06, Blodgett, Jamie < [EMAIL PROTECTED]> wrote:

        **
        I'm having the same issue and have opened a ticket with Remedy.  We'll see what they say.  My issue is that for the midtier to see the changes to workflow, I have to flush the cache.  After flushing the cache, it takes up to 2 minutes for users to access the pages for the first time.  After that everything moves very fast.  This is a midtier in AUS connecting to ARS in US.  This was working fine pre-upgrade ( 5.0).

        
        Midtier 6.3 p 18
        ARS 6.3 p18
        IIS ServletExce 5 p6
        Win 2000
        Java 1.5.01
        
        I'll update on what Remedy suggests.
        
        Thanks,
        Jamie Blodgett

       

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Rick Cook
Cook Enterprises
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