The reason it stopped working is I was trying to get a Role setup and was having problems and believe they got corrupted. - but not 100% sure. You don't get an error message - unless the forms doesn't have any other permissions and then you get the message stating that the User isn't Licensed for that Form. But, otherwise if it has Public permissions or another permission the user is a member of - it comes up fine. The problem is that the forms/applications do not display on the Home Page or the navigation links either - unless they have Public permissions. It is very weird. We are trying to reinstall Incident but get a fatel error message that my version is different.
Pam Hollis Senior Programmer - Remedy Tractor Supply Company (615 )366-4617 (telephone) (615) 277-4617 (fax) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Colleen M. Eilbert Sent: Tuesday, October 17, 2006 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Permissions 7.0 patch 2 Pam, What is the error message you receive if any? Is it coming from the server or from workflow? Or are they just unable to login? Here are a couple things to validate - does the data in the Person entry match the data in the User entry? particularly regarding group permissions, login and license type? Are there entries in CTM:PeoplePermissionGroups for people and their permissions. Should be 1 per person per group for ITSM type groups (not for Administrator or other non-ITSM groups.) It's strange that it worked at first and stopped. That would make me suspect a licensing issue. If you have permissions to be everything under the sun (AR Goddess), but your license suddenly becomes a read license, you look like an AR Nobody to the system. Hope that helps. Colleen Eilbert Effective Technologies Pam Hollis wrote: > I am building our Test Box with the New ARSystem 7.0.1 and ITSM Suite 7.0 > Patch 2 - everything was working fine - but now the permissions on the > Incident Managment are not working - (Incident User, Viewer, Master, Admin > etc) - they are there but when assign to People it is like those users do > not have permissions. > > I have tried reinstalling Incident Managment but receive fatel errors due > to the version. > > Any ideas. > > Oracle 10g > Linux Red Hat System > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
