I'd just like to chime in and second Claire's sentiments. I had some issues with the SLM 7.0 installer hanging on our Solaris 9 server and Barbara went above and beyond reviewing the logs and walking me step-by-step through a successful installation! I'd also like to add that the support provided by Tracy and Alfred, helping us through all the intricacies of getting ITSM
7.0 installed, has been amazing too!
Michael Gould
CAO Advanced Business Solutions
U.S. House of Representatives
On 10/17/06, Anthony K R <[EMAIL PROTECTED]> wrote:
She resolved a issue in just couple of minutes...good support!!.
Regards,
Anthony
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: Tuesday, July 18, 2006 12:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - BMC-Remedy Tech Support PRAISE
Yup, I've worked with Barb before, and I look forward to the next time.
She's one of the good ones!
Rick
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Monday, July 17, 2006 12:02 PM
To: arslist@ARSLIST.ORG
Subject: OT - BMC-Remedy Tech Support PRAISE
After my 10 day ordeal with the initial service request, I was
instructed to enter a NEW ticket for my application installation
problems. THANK GOODNESS I DID!
I have had the best support I have had in a very long time! This was
like the support you used to get in the "good old days". Barbara was
fantastic. She reviewed my logs, answered questions and helped me
determine where *I* went wrong in my installation process.
So, now I have the following to play with:
ARS 6.3 Patch 17
HD 6.0
CMDB 1.1 (yeah I know)
Reconciliation Engine
Mid-Tier 6.3 Patch 17
AR Email Engine
Approval Server
Windows 2003 Enterprise
Oracle 10g with the 9 libs
8 gig of Ram
Massive buckets of storage!
I'm a very happy girl for a Monday!
Claire Sanford
Information Systems Division
Memorial Hermann Healthcare System
Phone: 713 448 6035
[EMAIL PROTECTED]
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