For a competitor, try FrontRange ITSM if you want.
The problem may be that it shows very well, and has a couple of very nice
features that Remedy doesn't have, but the engineering and support underneath it
is not nearly as good as ARS. Also, don't even try to get expert help from
their techies - there's like two of them, and they're stretched very thin.
Price is similar to Remedy.
So I'd use them as a comparison if your management
understands that how things work is more important than how they
look.
Rick
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, October 23, 2006 6:12 AM
To: [email protected]
Subject: BMC Discovery Suite
**
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, October 23, 2006 6:12 AM
To: [email protected]
Subject: BMC Discovery Suite
Hello folks,
My company is looking into using the BMC Discovery Suite (Foundation, Topology, Configuration) to populate our CMDB and leverage that for our ITSM applications. I'm wondering if any of you have experience with it and what your general opinion is.
Additionally, do any of you know of any competitors of Remedy for AR System and ITSM that are out there. I need to be able to show my management that the Remedy suite of products are the best (and they are, in my experience), but the only real competitor in the same space that I am aware of is CA, which is nowhere near as good as ITSM.
Thanks,
Shawn Pierson
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