Or turn off the remedy service, edit the ar.cfg to change the Cross Reference Blank Password line from Yes to No, then restart the service. Demo should be able to log in with a blank password then.
Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Luke, Brian Sent: Wednesday, October 25, 2006 5:57 PM To: [email protected] Subject: Re: Copying production database to development If the Demo password in the User form is blank, and you have "de-configured" LDAP, but "Cross Reference Blank Password" is still checked, it will not work. Uncheck "Cross Reference Blank Password" & Restart ARS. If still no dice, Read up on the arcache utility! -Brian -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of harrylee Sent: Wednesday, October 25, 2006 2:09 PM To: [email protected] Subject: Re: Copying production database to development Hi, LDAP was configured for both dev and prod the same. LDAP was in the cfg file. However, I turned it off too and it still doesn't work. I tried the IP address of the server also and no good. ARERR [623] Authentication failed user: Demo, server: remedydevapp Cannot login to remedydevapp as a preference server. user: Demo, server: remedydevapp Unable to successfully log in to any server. Demo doesn't work either. Would this version (Remedy 7.0) be different in how it handles this? I wouldn't think so... but perhaps? Thanks again! Harry Dan Caissie wrote: > > Are your LDAP servers entered in your config file? > I have setup my ID in Remedy not to use AD just in case the connection > got broken I get back into the system to fix things. > DO you have your Demo account still working? > > Dan Caissie > Remedy Administrator / Developer > United Natural Foods, Inc > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn > Sent: Wednesday, October 25, 2006 3:49 PM > To: [email protected] > Subject: Re: Copying production database to development > > Is LDAP enabled? That could be a potential problem if you had it > enabled on the old system but it is not configured on the new system. > > If all else fails, you can create a new Administrator account from the > command line using arcache and see if that one works. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of harrylee > Sent: Wednesday, October 25, 2006 2:36 PM > To: [email protected] > Subject: Re: Copying production database to development > > > Hey Dan, > > That tip sort of worked. > Now my AR server can see the database but I'm unable to log in. No > passwords I use work. > > > > > Dan Caissie wrote: >> >> What I did that might be a bit over the top is basically copy over >> the > >> config file and I just changed the server info. But I think this >> change will do the trick for you. Someone from the list sent me this >> just last week. >> >> >> >> ________________________________ >> >> From: Action Request System discussion list(ARSList) on behalf of >> harrylee >> Sent: Tue 10/24/2006 7:49 PM >> To: [email protected] >> Subject: Re: Copying production database to development >> >> >> >> The error that I get when I launch Remedy Admin or User is RPC >> Program > >> not registered. I'll have to copy the database over again to get the >> exact message though. >> >> Also, under the Services, Remedy System doesn't start. It keeps >> trying to start but can't. >> >> Not sure if the 2 are related. >> >> Thanks >> >> >> >> Dan Caissie wrote: >>> >>> What error messages are showing, I just had this problem. >>> >>> Dan Caissie >>> Remedy/LANDesk Administrator / Developer United Natural Foods, Inc >>> >>> >>> >>> -----Original Message----- >>> From: Action Request System discussion list(ARSList) >>> [mailto:[EMAIL PROTECTED] On Behalf Of harrylee >>> Sent: Tuesday, October 24, 2006 1:01 PM >>> To: [email protected] >>> Subject: Copying production database to development >>> >>> Hello, >>> >>> I'm sort of new to all this so please bear with me. >>> >>> We just went live with Remedy 7, Incident, Change(part of it) and >>> SLM. However, we had issues with people data imports. Now I have a >>> development database that is out of date (the people data is filled >>> with test data). >>> I would like to copy my production database to the development one > and >>> work >>> from there. >>> >>> However, when I backup my prod database and restore it on dev, the >>> Development Arserver can't talk to the dev DBserver. The Remedy >>> service can't even start up. I gave the dev database the right >>> permissions by adding the user ARAdmin, etc. >>> I even tried some SQL query analyzer command to give ownership to >>> ARAdmin but all fails. >>> Is there something more I have to do? >>> >>> btw, ARserver 7.0 patch 2, SQL 2000 and on separate servers. >>> >>> Thanks >>> -- >>> View this message in context: >>> http://www.nabble.com/Copying-production-database-to-development-tf25 >>> 027 >>> 36.html#a6977143 >>> Sent from the ARS (Action Request System) mailing list archive at >>> Nabble.com. >>> >>> _____________________________________________________________________ >>> ___ >>> _______ >>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>> <http://www.wwrug.org/> >>> >>> _____________________________________________________________________ >>> __________ >>> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >>> <http://www.wwrug.org/> >>> >>> >> >> -- >> View this message in context: >> http://www.nabble.com/Copying-production-database-to-development-tf250 >> 2736.html#a6983800 >> Sent from the ARS (Action Request System) mailing list archive at >> Nabble.com. >> >> ______________________________________________________________________ >> _________ >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> <http://www.wwrug.org/> >> >> >> >> ______________________________________________________________________ >> _________ >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org >> >> > > -- > View this message in context: > http://www.nabble.com/Copying-production-database-to-development-tf25027 > 36.html#a6998715 > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > The information in this e-mail, and any files transmitted with it, is > intended for the exclusive use of the recipient(s) to which it is > addressed and may contain confidential, proprietary or privileged > information. If you are not an intended recipient, you have received > this transmission in error and any use, review, dissemination, > distribution, printing or copying of this information is strictly > prohibited. If you have received this e-mail in error, please notify > the sender immediately of the erroneous transmission by reply e-mail, > immediately delete this e-mail and all electronic copies of it from your > system and destroy any hard copies of it that you may have made. Thank > you. > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org > > -- View this message in context: http://www.nabble.com/Copying-production-database-to-development-tf25027 36.html#a7000474 Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
