Hey,
I had this problem once as well.
You will need to create a "tempFormView" field and on open window of the form, set this field to the value of $VUI$. Thus if the user open's the requester view "Requester" will be written to that field. Then base your filter on the "tempFormView" field.
Hope this helps
Melanie Snayer
Remedy Technical Consultant
BMC Profesional Services
African Legend Indigo (Pty) Ltd
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-----Original Message-----
From: GoDario27 [mailto:[EMAIL PROTECTED]]
Sent: 26 October 2006 08:42 PM
To: [email protected]
Subject: Filter doesn't fire for $VUI$ = "Requester"
I want to send a notification to my helpdesk team any time a user goes to the
Requester Console (web or client) and updates information in the Details
field. However, when I use $VUI$ = "Requester" in my filter, it doesn't
seem to fire. If I use other criteria, it does -- but I only want it to
happen when the user is in the Requester Console.
Any suggestions??
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