Hi James,
Clarity only has one method to integrate with it, that is via XML using the Clarity XOG (XML Open Gateway- developed jointly by Niku and Xinify) so yes you are on the right track. Xinify has integrated Niku/Clarity with Remedy since before the days of web services in Remedy. Back then we had to jump through hoops to export the data, convert to XML then import. Much more straight forward these days :).
Are you wanting to import time sheet data to associate with Clarity projects, integrate projects to change requests? We've done both. I'd be happy to speak with you about it.
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
---------------------
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
-------- Original Message --------
Subject: Integration with CA Clarity
From: James Van Sickle <[EMAIL PROTECTED]>
Date: Wed, October 25, 2006 12:37 pm
To: [email protected]
Fellow ARSList Members
My company is looking to integrate our Remedy system with CA's Clarity
application. Based on what I have read from Clarity's Integration Guide,
it appears that using Web Services would be the best method. I am curious
if anyone else has successfully integrated these two applications, and if
this is the track taken in doing so. I seem to remember another list
member posting a similar topic about this a few months ago, but I cannot
find any references to the matter in the list archives. I would greatly
appreciate any information or advice anyone can provide on linking these
two apps. Thank you for your time regarding this question.
James Van Sickle
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