Hi, Carolyn: Here are two approaches.
1. Create another view specifically for the Mid-Tier and simply disable Help as mentioned below. Or, 1. Disable Help Mid-Tier menu access item. 2. Create a Form Action field Help button. 3. Create an active link to Hide the button when $ CLIENT-TYPE$ = 9 Here is a note about field-level help in version 6.3 Note: For field-level help, the Hide This Help Text in Web Views check box at the bottom of the tab is ignored in version 6.3. Using previous versions, you can select the check box if you do not want help text for a field to appear in a form viewed on the web. Hope this helps, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wixson Carolyn L PSNS Sent: Monday, October 30, 2006 1:22 PM To: [email protected] Subject: Re: Disable MidTier Help? Does anyone know if there a way to control the help contents when it is shown to the Mid Tier? Right now in 6.3 it shows all form help and all field help. I would like to hide the field help from the Mid Tier users, but still have the field help for the Windows Client. Carolyn -----Original Message----- From: Lucero, Michelle - IST contractor [mailto:[EMAIL PROTECTED] Sent: Monday, October 30, 2006 10:39 To: [email protected] Subject: Re: Disable MidTier Help? Hi, Dylan: If you are asking for either the Helpdesk form in the User Tool or in the Mid-Tier. To disable: Open the form in the Admin Tool, On the menu, click Form, select Current View/Properties The View Properties window will open, Click the Menu Access tab Uncheck "Help". Click OK. You will have to do that per view that you would like to exclude the Help icon from. Note: It will be excluded on that view whether the form is opened from the Remedy User Tool or Mid-Tier. Hope that helps, Michelle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dylan Sent: Monday, October 30, 2006 12:23 PM To: [email protected] Subject: Disable MidTier Help? Is there a way to disable the help button on the menu bar for the forms like HelpDesk through the mid tier? Or at least control it's action? I've built an outside help system to display the data we want to show the user but I haven't been able to figure out how to disable that default help button. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ ____ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
