Bob:
Service Help Desk for the Enterprise....And ARS is there, you have to look for it. Welcome to the new way of doing business.
James McKenzie
L-3 GSI
________________________________
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bob Rowe
Sent: Tuesday, October 31, 2006 9:01 AM
To: [email protected]
Subject: Re: Remedy Support Site - Fixed? Endless Loop
** This morning while trying to get to the knowledge base area of the support site, I got an error saying I was logged on from another location while I was not. When I got irritated enough by that after a number of tries, I attempted to submit a ticket. Under products, there was no mention of the AR System. I went to the renamed products list--it wasn't there, either.
Is there any hope for support in the near future?
On 10/31/06, Heider, Stephen <[EMAIL PROTECTED]> wrote:
I just logged into the Remedy support site and proceeded to submit a new
Issue. I received an error message "You may not submit an Issue
directly to BMC Support. Please contact your Support Channel (WIPRO
LIMITED) to have them submit an Issue on your behalf (ARERR 356226)".
Ok, no problem, I will submit the ticket to WiPro/cMango. However...
When I click OK the web page tries to re-load, which resubmits the
Issue, which regenerates the error. Endless loop.
I think I broke their system :)
Stephen
