We have several pop3 incoming email accounts that remedy reads and processes. The problem we are having is that if a user takes a screen shot and pastes it into the email then the screen shot will get lost in translation of the email in remedy. Attachments work fine if they make a file of the screen shot and then attach it to the email but that is to many steps for many of our users. Does anyone know how to grab this attachment even though it is not listed as an attachment in the email. It does not appear as an attachment in the AR System Email Messages file.
Darrel Fossett [EMAIL PROTECTED] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
