Restated:
If I log into remedy, as a support staff member of Help Desk. I should see
a table of Calls that were Auto-Assigned to the Helpdesk with no particular
assignee. Or another way to say it, is "My groups unassigned calls"
I'm also not sure what form to grab from HPD:Heldesk or SHR:Consolatedlist
Thanks JK
Axton
<[EMAIL PROTECTED]
L.COM> To
Sent by: "Action [email protected]
Request System cc
discussion
list(ARSList)" Subject
<[EMAIL PROTECTED] Re: Table Field Qualification
ORG>
10/31/2006 07:04
PM
Please respond to
[EMAIL PROTECTED]
RG
Can you restate the following? Then maybe we can help.
"shows Unassigned HPD and CHG requests, for only the person that is
logged into Remedy User"
Observations:
- an unassigned ticket is an unassigned ticket, regardless of who is
looking at it
- unassigned to a group? an individual? both?
Axton Grams
On 10/31/06, John Kelley <[EMAIL PROTECTED]> wrote:
> Hello all.
>
> AR Server 6.03
> Helpdesk App 6.0
>
> Having trouble with a Qualification:
> I'm trying to create a table on my support form that only shows
Unassigned
> HPD and CHG requests, for only the person that is logged into Remedy
User.
>
> Any suggestion?
>
>
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