Tony:
Interesting as Firefox is replacing both Netscape and Mozilla in most organizations. Of course, all three are based on the same rendering engine, Gecko. Maybe BMC is planning on stopping support for these browsers? (I don't think so, they comprise about 30% of the browsers in use on the Internet and many companies are adopting Firefox internally.)
James McKenzie
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tony Worthington
Sent: Monday, November 06, 2006 12:42 PM
To: [email protected]
Subject: Re: New SupportWeb browser support
BMC has no plans to support Firefox on their support site. Switch to IE.
(Go figure. And I'll never switch! And I have a Mac at home, so I guess I'll be calling in all my issues)
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
11/06/2006 01:30 PM
Please respond to
[email protected]
To
[email protected]
cc
Subject
Re: New SupportWeb browser support
**
Brian:
BMC has NO plans to support Safari. Switch to Firefox.
James McKenzie
L-3 GSI
-----Original Message-----
From: Action Request System discussion list(ARSList) [
mailto:[email protected]] On Behalf Of Sokol, Brian
Sent: Monday, November 06, 2006 12:16 PM
To: [email protected]
Subject: Re: New SupportWeb browser support
Tony,
Hopefully your wait to have Firefox supported will be shorter then my wait
to have Safari supported by the Mid Tier. I submitted a request for this 2
years ago and I am still waiting :(
-----Original Message-----
From: Action Request System discussion list(ARSList) [
mailto:[email protected]] On Behalf Of Tony Worthington
Sent: Monday, November 06, 2006 10:59 AM
To: [email protected]
Subject: OT: New SupportWeb browser support
All -
Please please please... I encourage each and every one of you who use
Firefox to submit a ticket to Remedy Support requesting that they add
support for Firefox to the new support site.
Knowing how much is paid for support; you'd think they could dedicate an
hour or two for cross-browser compatibility checks/development. grr. I
mean, who uses Netscape nowadays? (no flames please!) :-)
This was the response to my request submitted this morning:
Hi Tony,
We inform you that Mozilla Firefox browser 1.7 and higher is not supported
by the web self-service. They are updating the documentation on the web
to reflect this.
This leaves the following as supported browsers:
Internet Explorer version 6 or higher
Netscape version 7.2 or higher
Sorry about that. Please notify us if this helps you.
Regards,
BMC Customer Care
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
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