But the notification Filters have the notification address of the non-User loaded as part of the ticket. That value is available in the SHR:People record as well, and is required if the notification method is E-mail. There is no further lookup or cross-reference necessary.
Rick
On 11/7/06, Axton <[EMAIL PROTECTED]> wrote:
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What of notification actions that use the user default notification
mechanism based on the login name? This may present notification
issues if a person is not in the user form. The email engine does not
(by default) cross reference any form other than the User form.
Axton Grams
On 11/7/06, Rick Cook < [EMAIL PROTECTED]> wrote:
> **
> David,
>
> Basic difference is that if the user will log on to Remedy for anything,
> they need a login/pw, which means a User record. If they will only call the
> Help Desk, they only need a people record for reporting and convenience
> purposes. One would generally not want to have all of one's people in the
> User form, as performance can be an issue.
>
> Rick
>
> On 11/7/06, David Yearsley <[EMAIL PROTECTED]> wrote:
> > **
> >
> > ITSM 6.0
> > ARServer 6.00.03
> >
> > We are in the process of expanding our use of Remedy ITSM suite and have
> several questions. If you add someone from the "Configuration Manager" there
> is a record created in both the user and shr:people form. If you add someone
> from a helpdesk ticket the only record created is in the shr:people form.
> (Unless something we changed is preventing the user record creation.) We
> have researched the questions below and have conflicting viewpoints. We just
> want to find a general idea of how other organizations are handling this
> issue.
> >
> > Questions:
> >
> > 1. Should there be a record in the User form for every record in the
> shr:people form? (Is this a company decision?)
> >
> >
> > 2. If we decide to have all shr:people information in the user are there
> any issues? (Is this a performance problem - We have 15000 people?)
> >
> >
> > 3. If a User Record should be created from when a person is added from a
> Help Desk ticket, does anyone know what programming creates the user record?
> (Ours could be missing. I have been checking the logs and cannot find any
> programming that would create a user record.)
> >
> >
> > 4. Is there a best practices for determining who should be in the User
> form and the People
> form?__20060125_______________________This posting was
> submitted with HTML in it___
> __20060125_______________________This posting was submitted
> with HTML in it___
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