Hi Katherine,
You're not telling us what version you're on so we can't tell if our answers will be exactly right. But you might start by checking the escalations that run to perform the auto-close (maybe named CHG:CHG-AutoClose and HPD:HPD-AutoClose). Make sure they are enabled and the time they are set for the system is available.
If that is not the culprit then you need to check if the Auto Close Time field is being set when the ticket status is changed to Resolved. You can do that by turning on your Active Link and Filter logs, then closing a HT. Learning to read the logs will be a valuable tool for all troubleshooting.
That's a good place to start, let us know if you don't find the solution there.
hth,
Susan
On 11/8/06, Heynewgirl <[EMAIL PROTECTED]> wrote:
HI..
I just discovered an issue while printing out my monthly metrics. I
noticed that I only had resolved tickets for the entire month. No
closed tickets. My auto-close setting is set for 1 day. What else
have I missed?
Katherine.
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
__20060125_______________________This posting was submitted with HTML in it___
