Re: Help Desk Designs

[Joe DeSouza]

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Performance should be on top of all priorities when you are rolling out your application to an external customer/user. Internal users might have to live with average performance as they are literally 'forced' to use your application but not the external user.. External users would not spend more than a few seconds if they have to, to log on to a system for example to identify themselves, see their home page and click around till they are able to submit or browse for existing tickets..

 

So I would pay most amount of attention to that, and secondly as you pointed out if things dont 'look' pleasing enough, they are hardly willing to use it especially inside of business hours - they might just call instead of using the web..

 

Pay a lot of attention to queries in your workflow to make sure they are optimized, index fields that require them even though the out of the box application might not have indexes on certain searches if you feel that creating that index will help the queries both defined in the workflow as well as possible queries your user might run..

 

Hope this helps..
 

Joe D'Souza

Remedy Developer / Consultant,

Shyle Networks,

New Jersey.

----- Original Message ----
From: Kathy Morris <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, November 8, 2006 4:10:08 PM
Subject: Help Desk Designs

**

Hi,

 

I am redesigning our help desk application.  Are there any utilities or design ideas posted on the web to which give us a fresh look at redesigning say the Help Desk application? Any def files with auditing ideas?

 

It would be great if there were because the better the interface looks the more clients like the application... . just my opinion (of course functionality is first priority).

 

 

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