Your correct once you have the 7.0 patch 2 of the apps installed you can't upgrade to 7.0.1 of the apps. There is a work around - go into the SHARE:Application_Properties form and delete the entries for Incident, Change, Problem, etc -- and then install and they go in just fine. To determine which record that needs to be deleted run a SQL log when installing and it will capture the SQL statement. It will display the number of the entry that needs to be removed.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Friday, November 10, 2006 11:54 AM To: [email protected] Subject: Re: ITSM 7.0.01 and CMDB 2.0.01 Released Can anyone tell me if there is a 7.0.01 release of Change Management (since BMC currently has my Supported Product list hosed and it does not even appear)?? As near as I can tell these distributions (7.0.01) of the application will ONLY install as new installs - the Release Notes are not clear on this point - meeting a requirement to install a new application instance on a system built with ARS 7.0.01 and in particular with CMDB 2.0.1. The 7.0.01 Incident Management installation refuses to run as an upgrade to an existing 7.0.0 Patch 002 installation. My guess is that it makes the new install compatible with CMDB 2.0.1 and eliminates the need to apply any of the current application patches out to 002? I have no idea what will happen when I finally get to try to add SLM 7.0.01 to it since I have been unsuccessful in getting BMC to flip our account from SLA to SLM and issue us licenses. The whole "licenses required first" hurdle plus all of the installer problems I keep encountering version after version (but cannot even get to look at without an application license) means that I am still trying to get a stable suite of the applications installed MONTHS after User World. By the time I get all of this built, the temporary Change Management user licenses I had to get will have expired and I won't be able to configure anything. The fact that the new 7.x applications ship without the three fixed licenses that all applications shipped with previously is complete CRAP, and means that you cannot even administer the new application that you have purchased. Nick's Friday Humor post would indicate that BMC Remedy is at least a Level-1 organization: "Level -1 organizations sincerely believe they are assisting software development efforts and following good software development practices despite overwhelming evidence to the contrary." Their new business and licensing practices are pushing Level-2. Christopher Strauss, Ph.D. Remedy Database Administrator University of North Texas Computing Center http://remedy.unt.edu/helpdesk/ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
