It seems to me you've answered your own question. Check current licenses of type floating with the Admin tool especially as soon as you hear of this happening.
You are probably running out of floating licenses. Cheers Ben >----- ------- Original Message ------- ----- >From: "<John L. White> to ><[EMAIL PROTECTED]>" > <[EMAIL PROTECTED]> >To: [email protected] >Sent: Tue, 14 Nov 2006 11:53:01 > >Fellow admins and developers, > >Can anyone help me or provide suggestions? This >issue has been going on >for the past two months. > >Users have been receiving the following message >when attempting to update >the database. "ARERR [331] You do not have write >access". > >1. I have been able to determine that the error >occurs randomly. >2. It only effects AR floating license users. >3. The problem temporarily goes away in most cases >after 20 - 30 minutes. >4. If I make a modification to the user's account >in the User form; have >the user re-log into MS Windows, and wait 10 >minutes before logging into >Remedy Help Desk, the problem temporarily goes >away. >5. If I assign the user an AR fixed license, the >error goes away and they >are able to make updates.when saving to DB. > >Environment: >AR System Server version 5.01.2, patch 1350 >Remdy Help Desk version 5.6 >Microsoft Windows 2003 Server >Microsoft SQL Server 2000 (running on a cluster) > > >Your assistance is greatly appreciated, > >John White > > >___________________________________________________ >____________________________ >UNSUBSCRIBE or access ARSlist Archives at >www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
