Ok list . . . I need some help. I've setup the Remedy Email engine. All notifications/emails going out are working great. And MOST emails coming in are working as well. However, the following scenario is NOT working:
An email comes into the AR System Email Messages form. The original email was in HTML format. The plain text version of the email has the following text. This plain text version is what is used in the Problem Description in the Helpdesk Case (auto generated via workflow). Notice the html link has been broken by line returns. This is happening after 72 characters. We've been using Remmail for years and are trying to convert all our Inboxes to Remedy Email. However, this is an issue for our helpdesks not being able to easily click the link (I know, easy work-a-round). Remedy support is looking into it VERY slowly. Any ideas why the line break is inserted? A Supplier Detail (CM) form for CLEANAWAY has been forwarded to you for your actioning. Please click here < <http://www.readymix.com.au/redirect.asp?goto=http://forms.csra.com/Defa> http://www.readymix.com.au/redirect.asp?goto=http://forms.csra.com/Defa ult.aspx%3fformname%3dsdfcm5%26id%3d5ef4b4d3-2fba-4284-bc69-8dcfaea0a083 %26StepNo%3d1> to action it. Thanks, Jamie Blodgett Rinker Materials Corp. ARS 6.3 p18 (Remedy email installed on ARS server, HPUX - not windows) HPUX 11.11 Oracle 10g w/9i libraries Midtier 6.3 p18 Clients mixed 5.12 & 6.3 p18 CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. CONFIDENTIALITY: The information contained in this transmission may contain privileged and confidential information. It is intended only for the use of the person(s) named above. If you are not the intended recipient, you are hereby notified that any review, dissemination, distribution, or duplication of this communication, and the information contained in it, is strictly prohibited. If you are not the intended recipient, please contact the sender and immediately destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
