Hi everyone, I cannot seem to get past this issue and I'm sure it's right before my eyes. If you're familiar with Change Tasking you know that when all the Tasks are closed the Change status moves to Resolved. Sometimes we create the Change from a Help Ticket via Related Items. I have a field on the Change that indicates that Help Ticket ID.
What I'm trying to do in certain instances based on a particular Category, is when the final Task is closed related to a Change, and the system modifies the Change status to Resolved, I want to display the Help Ticket. It sounds pretty straight forward and in some instances I already do that from the Task when it closes. Of course I would prefer to use a filter but cannot figure out how to open the HT via a filter. I use an active link to do the Task to HT open and it works fine. But when I use the same principle in an active link the HT does not open for the user. I execute the AL on Modify (have also tried After Modify) and my run if is 'Status' = "Resolved" AND 'Help Ticket ID' != $NULL$ AND 'Category' = "Customer" . I've tried numerous Execution orders from low to high. Using a standard Open Window action, nothing out of the ordinary there. I run logging (both AL and Filter) and do NOT see the AL at all. It's true that the way the Change gets to Resolved is via a filter (CHG:TSK-SetChangeResolved02) and that happens in Phase 2 because a Push is used to change the Change. I see that in the logs as a SET. On the Change itself I see it was Last Modified by me. I know that somehow I'm out of order in what I want to do but even some Hershey's chocolate has not cleared my thinking. Apparently a SET is not really like a Modify in the obvious sense. Can anyone help me ... please be gentle. Thanks in advance, Susan Server: ARS 5.1.2 Patch 1428 OS: Windows NT 5.0 2CPU's 4G Memory Database: Oracle 9i2 User: ARS 5.1.2 Patch 1316 User OS: XP, NT, Win 2000 Admin: ARS 5.1.2 Patch 1289 Crystal that created reports: 9 Susan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
