It appears that they are going to be addressing this issue.

Thanks,
Michelle

-----Original Message-----
From: BMC Customer Support [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, November 22, 2006 6:52 AM
To: Lucero, Michelle - IST contractor


Michelle -

In reference to ISS03031337 concerning the need for a summary in emails
sent by BMC technicians, we have passed your request on to the Support
Teams and hopefully you will  not have this issue again.  Please
reference this case if you have similar issues in the future.

Thanks-

Wade

BMC Customer Care

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