Tony,Den
Thanks for the reply.
I just checked all the .html and .log file. Found quite a few failed
message for Incident Management.
This is a test box, I tried to re-install Incident, system says all
requirement are met, won't re-install.
What option do we have? I want to try import the .def before reinstall
the whole system again.
Remedy support have me on hold for a long time today.
--------------------------------------------------------------
Results from loading application fnp Thu Sep 07 13:03:36 2006
Component fnp
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\fnp_deplapp.def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\FNP_menu.def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\SHRSHR_menu.def: Success
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_AST%PurchaseLineItem2.def:
Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_CFG%Assignment2.def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_CHG%Infrastructure_Change2.
def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\SHARE%QualBuilder2.def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\SHR%HelpDialog2.def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\SYS%Message_Box2.def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\INTEG_SHRSHR_PBM%Pbm_Search-Worklog_guid
e.def: Failed
C:\Program Files\AR System Applications\AC03NJS0571\BMC Remedy Incident
Management\ar\fnp\workflow\en\.\FNP_SYSMessageBox_cfg.arx: Failed
Component Summary fnp
Jason Niu
Sr. Remedy System Engineer
Remedy System & Operation
GETS - Enterprise Systems Management
Email: [EMAIL PROTECTED]
135 W 50th Street, NYC,NY,10020
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Friday, November 24, 2006 11:34 AM
To: [email protected]
Subject: Re: [ARSLIST] ARERR [303] Form does not exist on server :
SYS:Message Box
Did you review the HTML logs when you installed ITSM7? Are you sure all
the forms were imported properly?
If there were failures you should start over with a backup, and not try
and import individual items.
The logs should be in something like \Program Files\AR System
Applications\<server>\BMC Remedy Incident Management\Logs
Seperate directories and logs exist for each of the ITSM7 installs.
Anything red in the HTML logs indicates a failure.
hth,
tony
--
Tony Worthington
[EMAIL PROTECTED]
262-703-5911
"Niu, Jason" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
11/24/2006 10:25 AM
Please respond to
[email protected]
To
[email protected]
cc
Subject
ARERR [303] Form does not exist on server : SYS:Message Box
**
I am trying to configure a newly installed system, received above
messages, does anyone know how to fix it or where to find the
definition?
ARS 7.0 with ITSM 7.0. on windows 2003 with SQL server.
TIA.
Jason Niu
Sr. Remedy System Engineer
Remedy System & Operation
GETS - Enterprise Systems Management
Email: [EMAIL PROTECTED]
135 W 50th Street, NYC,NY,10020
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