My guess would be that he is getting the error from the server which he is using for Asset. Better turn his remedy user log on and check which filter from which server is getting called when he tries reassigning. Please let us know if you find a solution.
Rakshit On 11/27/06, Anoop Sasidharan <[EMAIL PROTECTED]> wrote:
** Listers, I am facing a problem with one of the user. He connects to 2 Remedy server, thru one server he connects to the asset application and through the other he connects to the Helpdesk application. While Logging in he checks both the server. When he tries to reassign helpdesk tickets, he gets the error message saying that he doesn't have permission to reassign the tickets, However he has app-management permissions. I have checked with another user who has similar permission as this user and it works fine for him. I tried reinstalling Remedy user on his machine and it worked for few days before the problem started again.I have also tried to readd his account, but that too doesn't work. Any suggestions? Thanks Anoop ------------------------------ Search from any Web page with powerful protection. Get the FREE Windows Live Toolbar Today! Try it now! <http://toolbar.live.com/?mkt=en-in> __20060125_______________________This posting was submitted with HTML in it___
-- Take a break... Have a kitkat... _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
