Is this for incoming e-mails? If so, wouldn't the BCC ("blind carbon
copy") field always be blank?
If its for outgoing emails, then just ignore me. :-)
Thad
"Argue for your limitations, and sure enough, they're yours."-- Richard
Bach
"Linda Blomberg" <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]>
11/30/2006 07:09 AM
Please respond to
[email protected]
To
[email protected]
cc
Subject
Re: Filter help
**
Thanks, I?ll give that a try. Yes the FCIRT Email Address is the field in
the form, and no it doesn?t matter where it finds the address.
I?ll let you know how it goes.
Linda
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso
Sent: Thursday, November 30, 2006 8:57 AM
To: [email protected]
Subject: Re: Filter help
** Instead of doing an equal match could you not do a like match:
( $To$ like '%Incoming FCIRT Email Address%') OR ( $CC$ like '%Incoming
FCIRT Email Address%') OR ( $BCC$ like '%Incoming FCIRT Email Address%')
(I am assuming here that Incoming FCIRT Email Address is the field from
your email list form)
However, this would not indicate where the email address was found - in
the TO, CC or BCC field. Not sure if that is necessary. You might have to
break this out into three seperate calls.
On 11/30/06, Linda Blomberg <[EMAIL PROTECTED]> wrote:
**
ARS 6.3 patch 18
Windows 2000
I need to have a filter that looks at the AREmail messages form to
determine if a specific email address is somewhere in the To, CC, or Bcc
fields,
I have a form that holds all the email addresses that are valid, then in a
filter on the set field if action I have
( $To$ = 'Incoming FCIRT Email Address') OR ( $CC$ = 'Incoming FCIRT Email
Address') OR ( $BCC$ = 'Incoming FCIRT Email Address')
This sets a temp field on AREmail messages form that I look for when the
Helpdesk ticket (this is a home grown helpdesk form) gets created.
But so far this only works if the first entry in the To, or CC field is a
valid address if it's the second, third, etc, or a BCC it doesn't work at
all.
Any idea how I can get this to work? Any help is greatly appreciated.
Please let me know if more information is needed.
Thanks,
Linda Blomberg
Fermi National Accelerator Laboratory
[EMAIL PROTECTED]
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--
Frank Caruso
Specific Integration, Inc.
Senior Remedy Engineer, ITIL Foundation Certified
www.specificintegration.com
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