FYI: One of my tricks is to include a unique description on the
"Organization" line within the filter (2nd Tab on the Notify action)
Example: Respond to Requester - Ticket Created
Then I assure I track these Unique Descriptions to the exact filter name
This is a very powerful feature, as I can report on this, fire
additional workflow, enhance audit, etc..
Doug
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Urbanek, Clint
Sent: Monday, December 04, 2006 10:02 AM
To: [email protected]
Subject: Re: Identify which filter created a notification
Peter,
The tool is designed for exactly what you thought, finding stuff after
the fact. You are also correct in the fact many emails use field values
and keywords in the subject and text section. So far this hasn't been a
problem because I can search on any partial text and/or replace the text
with the keyword or field value that I believe generated the text. If
all else fails showing all notification actions is typically not
overwhelming and easy to sort through.
What the tool does that may help is it contains the filted id and
action. It may be possible to key off of these two things.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Sunday, December 03, 2006 1:52 PM
To: [email protected]
Subject: Re: Identify which filter created a notification
Clint,
Forgive me if I'm wrong but your tool sounds great if someone turns up
with an email and you need to find out which piece of workflow generated
it.
My problem is that I have to identify the filter creating emails and
alerts dynamically.
Also, many of the notification actions use field values for the
text/subject which are replaced with values when the filter runs. The
increasing use of such data driven workflow makes it increasingly
difficult to query the data dictionary to find things.
Thanks for your mail, and if I've misunderstood what your tool does
please let me know.
Cheers
Peter
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Urbanek, Clint
Sent: 01 December 2006 19:20
To: [email protected]
Subject: Re: Identify which filter created a notification
Peter,
I have built a tool to allow me to search for notifications and
messages based on notification subject, notification text, message
number, message type or message text.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Friday, December 01, 2006 10:49 AM
To: [email protected]
Subject: Re: Identify which filter created a notification
Peter,
I use codes that appear in the lower right corner of the html email in a
small font. You could also make the codes (or names of filters) in
hidden text. The text would be visible when you open the email in a text
editor.
For HPD:HelpDesk notifications, I use H01 - H##, for CHG:Change I use
C01 - C##, etc. In each filter that sends an email I added this code.
It was tedious to do but I am glad I did it. Every email in the system
now links back to a filter or active link.
On a related note, it would be great if BMC added a few keywords that
correspond to the names of filters, active links, escalations, etc. For
example $FILTERNAME$, $ACTLINKNAME$, $ESCNAME$. Or simply $ARSOBJECT$
that works in all action objects. This would make troubleshooting and
auditing much easier.
Stephen
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Friday, December 01, 2006 12:14 PM
To: [email protected]
Subject: Identify which filter created a notification
Hi All,
Has anyone ever found a way to dynamically identify which filter caused
a particular email or alert?
The scenario is that when a mail or alert record is generated no mail or
alert is sent unless the filter creating the notification is in a list
of allowed filters (maintained by users).
The solution so far is to embed the filter id into the notification text
but this is clunky and not server independent (filter name takes too
many characters out of the 255 limit for an alert).
I won't bore you with any more background other than that simply
disabling the filters is not considered an option!
Cheers
Peter
ARS6.3 Patch 18
Oracle
ITSM 6
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