Hi, We tried to take log(both at server end and client end). But it is not coming in log file.
One thing that we observed that this error is coming only when we are selecting some values from a Display List and we have already attached an attachment. E.g. Steps will be : -> Add attachment -> Then open some 'Display List' (e.g.. Want to search on name like 'James'), then display list will open to show the list of all persons whose name started with 'James' means 'James%' and this display list is creating problem here. If we select any value from display list and after that if we want to display the attachment file then it is giving error. Filter written for this action is like: (pseudo code) Run if: Name!=NULL If Action: Use Read value from option for SHR:People form with some condition.(eg. "James%") then If no Request Match=Set field to Null and If multiple request Match='Display a List' and then set value to some field. This action is working fine. So if we are using data by this display list, it is giving error every time. Please suggest why it is giving error while using display list option and this error is coming only on web ? We captured error log from mid-tier also: ec 6, 2006 10:18:14 AM - SEVERE (com.remedy.midtier.SERVLET) : (Thread 15) Caught RuntimeExceptionjava.lang.NullPointerException at org.apache.coyote.tomcat5.CoyoteOutputStream.write(CoyoteOutputStream.java:7 0) at com.remedy.arsys.goat.AttachmentData.writeTo(Unknown Source) at com.remedy.arsys.stubs.AttachServlet.doDownload(Unknown Source) at com.remedy.arsys.stubs.AttachServlet.doRequest(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(Application FilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterCh ain.java:157) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.ja va:214) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContex t.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContext Valve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.ja va:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContex t.java:104) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssoci ationValve.java:72) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContex t.java:102) at org.jboss.web.tomcat.security.JBossSecurityMgrRealm.invoke(JBossSecurityMgrR ealm.java:275) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContex t.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137 ) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContex t.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117 ) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContex t.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java :109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContex t.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConne ction(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.jav a:683) at java.lang.Thread.run(Thread.java:534) Regards, Tarun -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Wednesday, November 29, 2006 8:32 PM To: [email protected] Subject: Re: Attachment Name is creating Problem... The Cannot open Catalog message usually suggests a problem with the install of the ARS Server (in that it can not find the catalog of errors file). What platform is your server on? Error 106 is defined as: Request ID list is empty. The list of requests selected to perform the statistical operation on is NULL or empty. Specify a list of one or more requests to perform the statistical operation. Turn on logging and look and see which Filter or Active Link the error occurrs at Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tarun Kumar SHARMA Sent: Tuesday, November 28, 2006 11:21 PM To: [email protected] Subject: Attachment Name is creating Problem... Hello, We are facing very serious problem regarding adding attachments with helpdesk ticket. Some attachment files create problems while saving tickets because of attachment name. If any file name having any special character, space, numeric value then such type of attachments give error while saving ticket: "Cannot open Catalog;Messgae number= 106 ARERR(106)" . As we replace these characters with alphabets, it works fine. Attachments are used by our large community of users and very frequently. Sometime user is not able to contact us regarding this problems. Every time, we can not suggest this workaround to our users. So this problem is becoming very critical for us. Could you please suggest any permanent solution for this problem, if you have. We are using HD 6.x,ARS 6.3. Thanks & Regards, Tarun ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
