It wouldn't solve the major issue, which is that they want to be treated differently than the other groups from a workflow perspective. This would set a bad precedent, unless it can make a powerful ally that might be used for long term good.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of ARSList Sent: Thursday, December 07, 2006 6:13 PM To: [email protected] Subject: Re: Question about Groups (U) Have your email admin setup the necessary rules on her email account. That would solve everyone's issues. :) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl Sent: Thursday, December 07, 2006 2:15 PM To: [email protected] Subject: Re: Question about Groups (U) yes they want to receive their own email just not all the others. In our environment everyone in IT got everysingle email. We are small and thats what the rule was and will continue to be. She wants the ability to transfer tickets to groups she isnt a part of. So now that I am thinking ...she wants her own groups emails but then doesnt want the emails for any other group. That would mean she wouldnt be cc'd on any tickets she sends outside her group. AARGH. Katherine ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
