I'm sorry to hear that Daniel. Just goes to show that BMC has a big problem that they need to resolve ASAP. I'm a big fan of the Remedy ARS platform. I can make it do all sorts of things. But more and more, whenever I have to deal with support I groan. That's not to say that I have a problem with the support team, for the most part, the folks on the Remedy app that I have dealt with are knowlegdable and helpful, but the processes that BMC are moving too (off shoring etc.) are not making me happy. If BMC wanted to keep Remedy the success that the last 15+years have made them, they wouldn't have touched a thing. I believe that I agree with the folks who have indicated that they feel BMC sees Remedy as little more than a "value added" product for their line. It's a shame.
Warren On 12/8/06, CONDREA, Daniel <[EMAIL PROTECTED]> wrote:
Hi All, In the year 1998 we where looking for "something" that will solve our requirements. Two Americans came here in Romania. They brought a box with documentation and software. The presentation regarding Remedy products was very professional. In this conditions the decision was very easy: ARS from Remedy with custom applications. The supplier was Softlab from Austria. Softlab was a very bad experience and we decided to work directly with Remedy. Until Remedy & BMC joined hands everything was OK. Now from the legal point of view everything is a big OK. The real difference comes from the practice. In the old times when Remedy was an independent company technical support was very OK. Now the support is a big MESS. This is the reason why I am determined to migrate our applications to Windows Workflow Foundation. Daniel -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Meyer, Jennifer Sent: 08 December 2006 23:43 To: [email protected] Subject: OT-RE: BMC SupportWeb is GARBAGE Susan, I cuss like a sailor in RL, too. ;~> J Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer Sent: Friday, December 08, 2006 4:39 PM To: [email protected] Subject: Re: BMC SupportWeb is GARBAGE ** Jennifer, Dirty words are generally put in special characters like [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ^& Susan On 12/8/06, Meyer, Jennifer <[EMAIL PROTECTED]> wrote: Peregrine $.02 J Meyer -----Original Message----- Wrom: SHJEXXIMQZUIVOTQNQEMSFDULHPQQWOYIYZUNNYCGPKYLEJGDGVCJVTLBXFGGMEPYOQKEDOT WFAOBUZXUWLSZLKBRNVWWCUFPEGAUTFJMVRESKPNKMBIPBARHDMNNSKVFVWRKJVZCMHVIBGD ADRZFSQHYUCDDJBLVLMHAALPTCXLYRWTQTIPWIGYOKSTTZRCLBDXRQBGJSNBOHMKHJYFMYXO 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It is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful. Orange Romania S.A. is neither liable for the proper, complete transmission of the information contained in this communication nor any delay in its receipt. *****END OF DISCLAIMER***** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
-- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
