MQ series is a "guaranteed, platform independent, message transport" system, originally developed by IBM but now implemented by almost all OSs. Microsoft delivers the service in Windows for example. When a message is successfully placed into an MQ Series queue, you are guaranteed that, when the recipient can, and cares to, it will get that message, and it will get messages in the order that they were sent. Remedy, per se, does not support MQ Series without building something. When I built an interface between a Sun Solaris Remedy application and a VAX VMS application through MQ Series, one had to write a small bit of MQ Series API to insert and extract messages from queues. I expect that the efforts to do this have now been reduced considerably and there is open source utilities to insert and extract messages from, for example, the contents of a file or on the command line. There may even be Web service type adapters available so that a Remedy web service can be provided and consumed that would insert and receive messages. An MQ Series message queue adapter would both insert and extract messages and also effect required processes based on those (incoming) messages. Any messaging system, no matter what messaging protocol (of which MQ Series is just an example) is used, is a coded conversation between two parties. The details of that conversation must be worked out between those two parties. You must build messages and responses according to those details. This is also what is meant by an "MQ Series adapter". In your case, the two parties will your Remedy application and Access Care. So, if an outgoing message requires data from several Remedy records and tables you will need to build workflow to be able to generate the single outgoing message and then insert that message into the queue. Similarly, an incoming will need to be parsed and an update (or several) to ARS data effected. Then that message can be deleted from the queue. Hope this helps. Cheers, Ben Chernys
Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 (0162) 175 0956 GMT + 1 Email: <mailto:[EMAIL PROTECTED]> mailto:[EMAIL PROTECTED] Web: <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com A free notepad for Diary fields: <http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm> http://www.softwaretoolhouse.com/downloads/DiaryFieldEditor.htm An ARS integration, migration, import, batch facility: <http://www.softwaretoolhouse.com/products/SthMupd> http://www.softwaretoolhouse.com/products/SthMupd _____ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mahan, Janet L [EQ] Sent: December 9, 2006 5:42 PM To: [email protected] Subject: Interface question: Remedy and Accesscare ** I have been asked to provide information on what is required to interface Access Care and Remedy. I have no idea but I am sure some of you do! Please assist. Where would I look up the definitive list of what kind of messaging protocols Remedy supports? And what is an MQSeries adapter? Thanks, Janet Mahan NSM Systems Admin II EMBARQ Voice: 941-766-6199 | Wireless: 321-356-0128 | Fax: 941-766-6199 Email: [EMAIL PROTECTED] Telecommuter - Florida Mailstop: FLPTCA0101 Voice | Data | Internet | Wireless | Entertainment This e-mail is the property of EMBARQ and may contain confidential and privileged material for the sole use of the intended recipient(s). Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender and delete all copies of the message. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
