Does anyone out there have a standard SLA report that they run which
Results in how a groups SLA are in regards to Priorty.
The out of box reports for SLA are not that informative to us.
Maybe I'm just stuck on the Qualifications. Any help would be great.
Here is an example what we need
Help Desk Low 80% SLA reached.
Medium 75% SLA reaached.
High 60% SLA reached.
Telcom L
M
H
Thanks JK
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