Rick ... Do we know any dates by when Remedy people are going to come out with there process to make CMDB 2.1 work with ITSM 6.0 If I am not wrong than I remember that I did read somewhere that this Hybrid Model ( i.e. ITSM 6 , ARS 7 and CMDB 2.0 ) does work and people on arlist has exchanged there experienced too. also is there any impact on the ITSM 6.0 applications and the custom workflow when will upgrade from ARS 6.3 to ARS 7.0 ( only the ARS ) Upgrading to ITSM 7.0 will not be simple as I beleive we will lose all our customization work which we have on HelpDesk 6.0 & Change Mgt 6.0 and we have to redo all ( I am not sure wheather making an import of def file from ARS 6 to ARS 7 will work) and if yes than wont it trouble ITSM 7.0 Any Idea when Remedy will stop supporting ITSM 6 and ARS 6.3 as we now have ARS 7 and ARS 7.1 ( i.e. Remedy Supports only two level below the latest ) Cheers Himanshu
________________________________ From: Action Request System discussion list(ARSList) on behalf of Rick Cook Sent: Wed 12/13/2006 12:39 PM To: [email protected] Subject: Re: Best Option to go with :::::::::::::For Upgrade to ARS 7 from ARS 6.3 or ARS 6.0 ** Your first two questions have an easy answer - no real problems using ITSM 6 with ARS 7, or with upgrading ARS to v7. Making CMDB 2.1 work with ITSM 6 is still a black hole - Remedy is still working on the white paper for that, apparently. However, be advised that the white paper will probably address OOB ITSM 6, not taking into account your customizations. It will take a certain (substantial) amount of time to map all those to CMDB 2.x. It will also take a substantial amount of time to map your practices and data into ITSM 7. My question would be whether it would be worth doing all at once, vs. doing just one at a time. I don't often recommend ITSM 7, but if the ITSM 7 suite fits your business without much in the way of code customization, I think upgrading to ITSM 7 might be the better way to get the CMDB 2.x in place in your situation. It's not much more work to kill two birds with one stone, compared with what you would already have to do to map what you have to CMDB 2.x. Rick On 12/13/06, Kohli, Himanshu <[EMAIL PROTECTED]> wrote: Dear All I have a situation to present and would seek your advise from your experince & knowldge of ARS 7 env Remedy Environment Details ========================== We have two Production server's (i.e. One is Current Live Server where all our users connect & work and the other one we call is Furture Live on which we have done customization and making the same ready to go Live in March and is not yet available to the users). Current Live : AIX,ARS 6.0,ITSM 5.6,Oracle 9i ( Do not have CMDB ) Furture Live : AIX,ARS 6.3,ITSM 6.0,CMDB1.1,Mid-Tier 6.3,Oracle 9i Present Scenario : We have done a good amount of customization to Helpdesk 6.0 module,CMDB 1.1 lets say Custom : OutOfBox ratio is ( 30 : 70 ) and this is on our Future Production Server,As per the present Plan dates to go live in March and now we are also having another thought for discusion which is :- ==> We are facing big time problems with CMDB1.1 and BMC Topology Discovery service 1.3 due to which for now we have to drop the useage of BMC TD 1.3 ( We have already spent lot of time & money on TD ),From BMC we have been advised to upgrade to TD 1.4 as it solves most of our problem & bugs. TD 1.4 requires CMDB 2.x and CMDB 2.x requires ARS 7.x So now we have Four options :- Option 1 : We leave TD for now and go Live with ARS 6.3 ,CMDB1.1 & ITSM 6.0 or Option 2 : Upgrade from our Future Live env to ARS 7.0, Upgrade to CMDB 2.1 and TD 1.4 with ITSM 6.0 or Option 3 : Option 2 + Upgrade to ITSM 7.1 or Option 4 : Upgrade from our Current Live env to ARS 7.0, ITSM 7.x,CMDB 2.1 and TD 1.4 Please share your inputs and advise for the above scenarios and whether you had adopted any of the above options and got success :) As per my opinion I would say we should go with the Option 2 as we will have less delta lead time to go Live and less chances of losing our customization to Helpdesk 6.0, Please also advise whether if there are any problems for 1) ITSM 6.0 to work with ARS 7.0 2) Upgrade from ARS 6.3 to ARS 7.x 3) Upgrade from CMDB 1.1 to CMDB 2.1 and CMDB 2.1 to work with ITSM 6.0 Your advise will help us to make this critical decesion With Warm Regards Himanshu Kohli Remedy Consultant, Internation Monetary Fund, Washington DC www.imf.org <http://www.imf.org/> __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
