Axton, Others,

Our solution is a little LDAP based, but in the AREA plugin. For the Midtier, 
SSO is delegated to the actual SSO system (SiteMinder, ClearTrust, NTLM, 
etc.), and as a fallback we take a user/password and authenticate it against 
an LDAP. However, we do recognise that some people will want to use 
SiteMinder with MT and no LDAP so the LDAP fallback is about to become 
optional.

We currently do not supply a WUT SSO plugin however there are plans to do so. 
BMC Support should not be suggesting a hard coded password is used in the DLL 
because that DLL will need to exist on every client machine, and that means 
the hard coded password will also be present! Five minutes with a hex editor 
and users will be able to login as any other user - bad news, I'm sure you'll 
all agree.

To widen the discussion a little; it's entirely incorrect to say Remedy comes 
with SSO functionality, because it only comes with an interface. Indeed, the 
interface has existed since 5.1.2 (when AREA was introduced, but correct me 
if I'm wrong). The SSO interface to the WUT was added later (7.0 I believe).

In reference to the whitepaper, I'm of the view that this is of little value 
to users who do not have a background in C, Java and security.

I'm glad everyone is enjoying our diagrams!


John

Java System Solutions : http://www.javasystemsolutions.com

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