Ok I have been asked if SLAs can be setup to run by the day and not by real time.
So basically if a ticket is closed during the day it's due regardless of time it could be considered met goal. AR 6.3 Helpdesk 6.0 SQL 2000 Thanks Dan Caissie Remedy Administrator / Developer United Natural Foods, Inc _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
