After all these years I never knew about creating an ARNotification view. I love this list!!
Don -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Thursday, December 14, 2006 1:56 PM To: [email protected] Subject: Re: another email notification question - ordering selected fields? Claire, Make sure your ARNotification does not have any page holders in it. If it does, then that view is ignored for the purpose your trying to get out of it. (As I quoted in this thread before...) v5.1.2 "Dev_AR_Apps_Basic_English.pdf" pg 498 says this: " The order of fields included in an email notification is strictly based upon their arrangement in the form view. Using their X and Y coordinates, the order of fields begins top left to right, then down (in a zigzag-like pattern). Fields excluded from the form's default view are randomly included at the bottom of the list. If a form includes page fields, the pages are ignored. The order of fields included in the notification is still based on their actual X and Y coordinates in the form. To guarantee the order of fields in a notification, you can create a special view named ARNotification. Make sure that you exclude any page fields from this view, which uses the zig-zag pattern described above for field order in notifications. Otherwise, notifications will default to the default view. If there is no default view, the first view listed is used. " HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 12/14/06, Sanford, Claire <[EMAIL PROTECTED]> wrote: > How is this for digging back into the Archives... > > How do I include the worklog in this? It does not do the date > conversion and it also doesn't include line breaks. > > I am using Michelle's recommendation of putting the fields in the Text > section. I had created an ARNotification view and it still didn't put > the fields in the order I had them on the view. > > I'm not quite understanding the template stuff just yet and just need to > be able to put something quick and easy in the notifications (but that > makes sense to my users) for the time being. > > Old Notification Method: > > Work Log : > 11/29/06 9:26:34 AM stmcint2 > Per Emily, okay to give Dorinda Bracy full access to Remedy - she > is at Home Health > > New Notification Method: > > Work Log : 1165949235brgilmorOn RD30 Setup with ID Type of > XML User and Web Type of EC > > > ARS 6.3 Patch 18 > HD 6.0 > Oracle 10 w/9 libraries > Oracle lives on a remote server > Windows 2003 4 gig on app server and 8 gig on DB server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > Phone: 713 448 6035 > [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
