Pavan You should always share complete env details ...as you just mentioned ARS 6.3 and you asking a question relating to ITSM and that have diff versions as well :) anyways for now If you asking how status is changed from Resolved to Closed than there is an Escalation not Filter which does this job. HPD:HPD-AutoClose Now as Out of the Box it does not change the Severity but if this is customized/changed than you have to fix it..... With Warm Regards Himanshu Kohli Remedy Consultant, Internation Monetary Fund, Washington DC www.imf.org <http://www.imf.org/>
________________________________ From: Action Request System discussion list(ARSList) on behalf of Pavan Kumar Av (Consultant) Sent: Thu 12/14/2006 2:38 PM To: [email protected] Subject: Reg: AR_ESCALATOR ** Hi All, I am finding a special error in my Remedy 6.3 application after patch was updated from 14 to 18. When ever an incident ticket gets auto closed after 10 business days, along with Status change from Resolved to Close, Severity also changes to the next higher value. This spoils my monthly SLA Report. Please help me to locate the filter which does this death dance. Thanks & Regards, Pavan Kumar AV - [Remedy] HCL - AutoDesk Work: 408 416 2078 Extn: 5576 Mobile: +91 98409 95070 Home: +91 44 4359 0919 Mail To: [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
