On a side note, be careful of that "1=0" qualification.  From my experience,
it works great in MSSQL and Sybase, but will do a full table scan in Oracle.


If you leave the qualification blank, and set the "If no records match" to
"Create new entry" and "If any records match" to "Take no action" it will
create a new record without doing a table scan first.

 

Just be very careful to set the "If any records match" to "Take no action",
otherwise you could end up modifying every record in the table.

 

  _____  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday, December 18, 2006 7:56 AM
To: [email protected]
Subject: Re: Push fields failing

 

Tarun,

 

If you do not include the mandatory fields, you will get an error on the
interface itself to that effect that required fields without a default
cannot be set to NULL. So it can't be that Ilya is facing that problem.

 

Ilya,

 

What is your setup like? I'm wondering if you have a 'shared' database, with
this filter being corrupted using an IP to resolve the server while doing
the Push Fields so it works from one server but not another? Its just a wild
guess.. Open the filter and see what server name you see on the Push Fields
action..
 

Joe

 

----- Original Message ----
From: Tarun Kumar SHARMA <[EMAIL PROTECTED]>
To: [email protected]
Sent: Monday, December 18, 2006 5:37:32 AM
Subject: Re: Push fields failing

Hello Ilya,

Are you including all mandatory fields (e.g. Submitter etc) while creating
an entry in form B by Push action with condition 1=0 ?

Regards,
Tarun 

-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ilya Romaine
Sent: Monday, December 18, 2006 3:47 PM
To: [email protected]
Subject: Push fields failing

Hello

We have a form (FORM A) where workflow fires on submit of a record, this
creates a record in another form (FORM B). There is no Run If Qualification
on the filter which creates the record in FORM B, and the Push Field If is
0=1, create new entry if no matches, so a record should get created on every
submission of FORM A.

However some records submitted into FORM A do not create a FORM B, there are
not messages in the error logs and I can't find anything in the
Filter/API/SQL logs.

Remedy have said it could be something to do with nextid and arschema
getting locked. FORM A is busy (5000 per day), but not so busy IMO that we
should experience problems with nextid and arschema.

Has anyone had a similar issue, or does anyone have any ideas?

Cheers

Ilya


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